Support

Write to evgenii@zeitflow.de. A real person answers as soon as we can. Please never send us screenshots of your Health data; we don't need them.

The app shows no kilometres​

Check that Camino at Home may read distance: Settings → Apps → Health → Data Access & Devices → Camino at Home, and turn on Walking + Running Distance and Wheelchair Distance. If you have only just started walking with this iPhone, there may simply be no history yet; the first kilometres appear after your next walk.

Counting cycling​

Open Settings in the app and switch on Count cycling. From that day on, each kilometre on the bike counts as half a kilometre on foot. Allow Cycling Distance when iOS asks.

Restoring the Pilgrim Pass​

In the app, open Settings → Restore purchases while signed in to the Apple Account you bought the Pass with.

A new iPhone​

Sign in to the same Apple Account with iCloud on. When you open the app, it offers to continue your Pilgrimage, and your Health history fills in the kilometres.

Refunds​

Apple handles refunds for App Store purchases: reportaproblem.apple.com.